AQ99 Bet Privacy Policy – How Your Information Is Kept Safe

AQ99 Bet ("we", "our platform") has set out in this Privacy Policy a detailed explanation of what data we collect, why we collect it, and how it is used and protected. This policy applies to you whenever you use the AQ99 Bet website, mobile app, or any of our digital services.

We believe privacy is a fundamental human right. That's why AQ99 Bet is committed to respecting user privacy at every level of our operations. Our goal is simple — you should be able to use AQ99 Bet with complete peace of mind, knowing your data is in safe hands.

• This policy applies to all AQ99 Bet members, visitors, and anyone using any of our services.
• Data of users from Bangladesh is handled in compliance with both Bangladeshi law and GDPR standards.
• Third-party payment providers may have their own privacy policies.

AQ99 Bet collects only the information necessary to deliver its services properly. Below, we clearly outline what types of data are collected.

Information Provided Directly:

• Full name, date of birth, and nationality (collected at registration).
• Email address and mobile number (for communication purposes).
• Mailing address (for KYC verification).
• ID document details (NID, passport – for age and identity verification).
• Payment details (bKash/Nagad number or bank information — for processing transactions).

Automatically Collected Information:

• Device information (model, operating system, browser type).
• IP address and approximate location.
• Usage patterns (pages visited, time spent on site).
• Login timestamps, transaction history, and betting activity logs.

AQ99 Bet uses collected data for specific, limited purposes only. A full list is provided below. Your data is never used for anything beyond what is stated here.

1. Creating, managing, and securing your account.
2. Processing deposits, withdrawals, and other financial transactions.
3. Age verification and identity confirmation (KYC).
4. Providing customer support and resolving issues.
5. Meeting legal obligations (e.g., anti-money laundering compliance).
6. Platform security and fraud detection.
7. Personalising your experience and improving our services.
8. Reaching out on important matters (policy updates, security alerts).

AQ99 Bet never sells your personal data. However, certain information may be shared with trusted third parties where necessary to deliver our services properly.

• Payment Providers: bKash, Nagad, Rocket — information required to process transactions.
• Identity Verification Provider: Licensed verification services for the KYC process.
• Technology Service Providers: Cloud storage and server services (data stored in encrypted form).
• Legal Authorities: To comply with court orders or legal obligations.
• Audit Authority: For licence renewal and regulatory compliance verification.

AQ99 Bet sets specific retention periods for each category of data. Once the purpose is fulfilled, the information is securely deleted.

• Account Information: For the duration of your active account and 5 years after closure (for legal compliance).
• Transaction Records: 7 years (in compliance with financial regulations).
• KYC Documents: 5 years after account closure.
• Customer Service Records: 3 Years.
• Marketing Consent: Until consent is withdrawn.
• Cookie Data: According to cookie type (see Section 8 for details).

AQ99 Bet follows the highest industry standards to keep your data safe. Our security operates across multiple layers of protection.

• All data transmissions are secured with 256-bit SSL encryption.
• Passwords are never stored directly – only in hashed form.
• Server access is restricted to a limited number of staff on a need-to-know basis.
• Every access is logged and reviewed on a regular basis.
• In the event of a security breach, members will be notified within 72 hours.

AQ99 Bet complies with GDPR and international data protection laws, which means you have specific rights over your own personal data.

Rights requests will be processed within 30 days. In complex cases, this may extend up to 90 days.

AQ99 Bet uses cookies to enhance platform performance. Cookies are small text files stored on your device. See below for details.

You can disable optional cookies from your browser settings. However, turning off essential cookies may cause certain platform features to stop working.

AQ99 Bet expressly states that our services are intended solely for individuals aged 18 and above. We do not knowingly collect any data from minors.

AQ99 Bet's servers are located across multiple countries, which means your data may cross international borders. All such transfers are carried out securely and in full compliance with applicable laws.

• GDPR-compliant agreements are used for all data transfers.
• Transfers to third countries are only carried out where adequate protection is ensured.
• All transferred data remains encrypted in transit.
• Data of users from Bangladesh is managed in accordance with local regulations.

We may update this Privacy Policy from time to time – due to new legal requirements, technical changes, or service improvements. When changes are made, we follow the process outlined below.

1. The "Last Updated" date at the top of the page is revised accordingly.
2. For significant changes, registered email addresses will be notified.
3. 30 days' notice is given before any major changes take effect.
4. Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please get in touch. Our data privacy team is ready to respond to your message.

Last Updated: June 2026 | Version: 2.8